Knowledgebase
AUTHOR: Greg Moss
To add a charge code (which could be a CPT code, an Auto-Code, or a
Supply Code) to a chart list:
* Acquire the screen name for the charge code to be placed on
* Open Chart Screen Maintenance (Application Button -> Setup ->
Ch...
AUTHOR: Kelly Wornell
When the PracticeStudio client is unable to find the server, an error
such as the below will occur when attempting to launch PracticeStudio.
3 possible solutions to this error are listed below to provide a quick
resolution to s...
AUTHOR: Bob Rushing
The recent versions of PracticeStudio include a new and updated list
form in chart posting. One feature of this new list form is a
built-in, user specific favorites list for every list in the system.
To mark a list item as a favo...
AUTHOR: Cari Callan
Issue: Charges have been entered for a patient but a claim will not
queue.
Solution:
* Go to the patient's ledger.
* Find the service line (charge code) in question and double click on
the line.
* Click on the claims ta...
AUTHOR: Greg Moss
In PracticeStudio, Auto-Codes can be used to automatically attach
modifiers to CPT codes (among other things.) To do this:
* Open Charge Code Setup (Application Button -> Setup -> Codes Setup
-> Charge Codes Setup)
* Click Add...
AUTHOR: Greg Moss
To add a modifier to Fee Slip Posting:
* Go to Fee Slip Codes Setup (App Button -> Setup -> Codes Setup ->
Fee Slip Codes Setup)
* If you do not already have a group for your charges: 1) click on
the ADD Button, then 2) Enter ...
AUTHOR: Bob Rushing
To add CPT modifiers to an item an existing CPT Charting list:
* Create an encounter for a sample patient and navigate to the screen
containing the chart item you wish to modify.
* Write down the screen number that is associ...
This article addresses the following errors:
* The incident's accident date must be set because one of the
accident related flags is set.
OR
* Claim Error: One of the accident related incident flags must be
set when the accident date is speci...
While this is not an official report, there is a way in Practice
Studio to create a listing of all the patients who have not been in
the clinic within a specified period to time.
To create this listing..
* Go to the Appointment Scheduler
* In t...
1. Go to Patient Registration and select the patient with the Visit
that is in error.
2. Go to "More" and select "Current Visit Agenda".
3. Select "View Visit History".
4. Select the visit that is in error and press "Delete".
AUTHOR: Cari Callan
In recent builds of the software, insurance verification has the
ability to "expire" after a certain period of time, and notify the
user that it needs to be reverified (this is true of both manual and
online verifications). Follo...
AUTHOR: Ed Moffatt
The patient browse can be customized to show (or exclude) inactive
patients from the results. The first thing to know is that this tweak
is user specific, so if you change the way it works for you it will
not change it for your co...
The scrubbing errors shown below indicate that the subscriber
information associated with the claim is incomplete.
To correct this, and remove the scrubbing errors:
* Highlight the claim and right click
* Select 'Go To' and the Patient Plan (th...
Scrubbing Error:
To Correct the Error:
* Click on the claim to highlight
* Right click on the claim
* Select Go To
* Select Patient Incident
* Update the Initial Tx/Consultation Date that is the same date as
the Date of Service or a dat...
When printing a Narrative report, the list of reports is extensive.
The user will see reports from other medical disciplines and has to
scroll to select the particular narrative he/she wishes to print. The
following screenshots show the full list from ...
AUTHOR: Ed Moffatt
Depending on the type of printer, your operating system, and the
drivers loaded, the actual printing of reports may shift somewhat to
the left, right, top, or bottom when being printed onto paper. As a
result, depending on your sp...
AUTHOR: Ed Moffatt
iPads are a very popular choice for users who would like a
lightweight, portable tablet to enter their PracticeStudio chart
encounters, or to allow patients to enter "Kiosk" entry in the waiting
area. Configuring an iPad to run Pr...
AUTHOR: Johnathan Iler
HITECH (Health Information Technology for Economic and Clinical
Health) requires providers who wish to pursue the incentive program to
meet certain key standards. These standards are split into two
categories: Core Objectives ...
AUTHOR: Ed Moffatt
PracticeStudio allows users to upload documents (primarily "CCD"
encounter records) to a secure online patient portal website. Whenever
a document is uploaded to the patient portal, the patient will receive
an e-mail (_if_ they ha...
AUTHOR: Ed Moffatt
PracticeStudio sends e-mail through an external mail server that.
This can be an in-house server set up by your IT person, or it could
be a public service such as Hotmail or Gmail (for additional
considerations on using public mai...
This article will explain how to split a claim when there are
multiple service lines on a claim and insurance does not pay on all of
the service lines and the unpaid service line(s) to be rebilled.
Example Claim
* In Remittance Posting, pull up ...
AUTHOR: Cari Callan
Follow the process below to view cancelled appointments in the
Appointment Scheduler:
* Open the Appointment Scheduler from within PracticeStudio (i.e. App
Button -> Front Desk -> Appointment Scheduling)
* Right click on any...
1. Go to the Application button and choose Provider and the Provider
Registration.
2. Add a provider
3. Enter demographic information on the first page and then click on
"provider numbers" at the top.
4. Enter the Treating NPI and then click s...
These steps will outline how to find a batch of submitted claims to
review or resubmit.
* Go to Claims Management
* Go to Claims History
* Go to Load Batch
4. Each batch is time and date stamped, indicates the submission
method (837 or CMS15...
To find claims for a specific patient
* Go to Claims Management
* Go to Claims History
* Select Load Claims
* Enter the date range for the claims search. Note: This date is not
the date of service but the claim date so be sure to have a date ...
To re-submit claims:
* First go to Claims History/Actions/Load Batch
* Choose the batch you want to open.
* The claims will appear on the Claims History Grid.
* Choose the claim or claims you wish to deal with. You may want to
edit the claim b...
* If the software says the provider is in READ-ONLY mode, either the
credit card on file with MicroFour, Inc. has been declined for
payment, or there is an error such as an expired card. Go into
PracticeStudio and click on the blue "Application Button"...
Why am I getting Insufficient Permissions for Auto-Recovery?
Auto-Recovery is a feature added to Versions 11.0.0.* and higher.
While charting, if something occurs causing PracticeStudio to crash
your Patient Record is automatically saved providing a...
AUTHOR: Ed Moffatt
Occasionally a user will get locked out of PracticeStudio (the User
Password won't allow access to PS). This is typically because an
incorrect password was entered numerous (by default 3) times with your
username.
* WHY DOES T...
This article will address some common issues for inaccurate ledger
balances.
THE PATIENT STILL HAS A PATIENT BALANCE EVEN THOUGH ALL SERVICE LINES
HAVE BEEN PAID BY INSURANCE AND/OR THE PATIENT.
* The running balance is $0.00 but the balance in ...
AUTHOR: Cari Callan
In certain situations, payments within transaction posting will not
have the option to be applied to charges, such as the screenshot
below:
This indicates that the patient is set up as a BALANCE FORWARD
patient rather than an ...
One issue we get from time to time involves users calling and
reporting that all their appointments are missing from a particular
day or a particular appointment book resource. What typically has
happened in these cases is that the user accidentally se...
AUTHOR: Cari Callan
Issue: A transaction (charge, payment, write-off, etc) has been
posted but it is not showing on the ledger or the End of Day report.
Solution:
* Go to the Patient Ledger
* Click on the Filter
* Click on All Dates
* T...
AUTHOR: Ed Moffatt
We have received a number of recent reports of the Reminder and
Recall e-mails from within Appointment Scheduler not being sent out
consistently. Upon research, the source of the issue in these cases is
typically related to using ...
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