RSS Feed
Knowledgebase : frequently asked questions
     
AUTHOR: Greg Moss To add a charge code (which could be a CPT code, an Auto-Code, or a Supply Code) to a chart list: * Acquire the screen name for the charge code to be placed on * Open Chart Screen Maintenance (Application Button -> Setup -> Ch...
AUTHOR: Kelly Wornell When the PracticeStudio client is unable to find the server, an error such as the below will occur when attempting to launch PracticeStudio. 3 possible solutions to this error are listed below to provide a quick resolution to s...
AUTHOR: Bob Rushing The recent versions of PracticeStudio include a new and updated list form in chart posting. One feature of this new list form is a built-in, user specific favorites list for every list in the system. To mark a list item as a favo...
AUTHOR: Cari Callan Issue: Charges have been entered for a patient but a claim will not queue. Solution: * Go to the patient's ledger. * Find the service line (charge code) in question and double click on the line. * Click on the claims ta...
AUTHOR: Greg Moss In PracticeStudio, Auto-Codes can be used to automatically attach modifiers to CPT codes (among other things.) To do this: * Open Charge Code Setup (Application Button -> Setup -> Codes Setup -> Charge Codes Setup) * Click Add...
AUTHOR: Greg Moss To add a modifier to Fee Slip Posting: * Go to Fee Slip Codes Setup (App Button -> Setup -> Codes Setup -> Fee Slip Codes Setup) * If you do not already have a group for your charges: 1) click on the ADD Button, then 2) Enter ...
AUTHOR: Bob Rushing To add CPT modifiers to an item an existing CPT Charting list: * Create an encounter for a sample patient and navigate to the screen containing the chart item you wish to modify. * Write down the screen number that is associ...
This article addresses the following errors: * The incident's accident date must be set because one of the accident related flags is set. OR * Claim Error: One of the accident related incident flags must be set when the accident date is speci...
While this is not an official report, there is a way in Practice Studio to create a listing of all the patients who have not been in the clinic within a specified period to time. To create this listing.. * Go to the Appointment Scheduler * In t...
1. Go to Patient Registration and select the patient with the Visit that is in error. 2. Go to "More" and select "Current Visit Agenda". 3. Select "View Visit History". 4. Select the visit that is in error and press "Delete".
AUTHOR: Cari Callan In recent builds of the software, insurance verification has the ability to "expire" after a certain period of time, and notify the user that it needs to be reverified (this is true of both manual and online verifications). Follo...
AUTHOR: Ed Moffatt The patient browse can be customized to show (or exclude) inactive patients from the results. The first thing to know is that this tweak is user specific, so if you change the way it works for you it will not change it for your co...
The scrubbing errors shown below indicate that the subscriber information associated with the claim is incomplete. To correct this, and remove the scrubbing errors: * Highlight the claim and right click * Select 'Go To' and the Patient Plan (th...
Scrubbing Error: To Correct the Error: * Click on the claim to highlight * Right click on the claim * Select Go To * Select Patient Incident * Update the Initial Tx/Consultation Date that is the same date as the Date of Service or a dat...
When printing a Narrative report, the list of reports is extensive. The user will see reports from other medical disciplines and has to scroll to select the particular narrative he/she wishes to print. The following screenshots show the full list from ...
AUTHOR: Ed Moffatt Depending on the type of printer, your operating system, and the drivers loaded, the actual printing of reports may shift somewhat to the left, right, top, or bottom when being printed onto paper. As a result, depending on your sp...
AUTHOR: Ed Moffatt iPads are a very popular choice for users who would like a lightweight, portable tablet to enter their PracticeStudio chart encounters, or to allow patients to enter "Kiosk" entry in the waiting area. Configuring an iPad to run Pr...
AUTHOR: Johnathan Iler HITECH (Health Information Technology for Economic and Clinical Health) requires providers who wish to pursue the incentive program to meet certain key standards. These standards are split into two categories: Core Objectives ...
AUTHOR: Ed Moffatt PracticeStudio allows users to upload documents (primarily "CCD" encounter records) to a secure online patient portal website. Whenever a document is uploaded to the patient portal, the patient will receive an e-mail (_if_ they ha...
AUTHOR: Ed Moffatt PracticeStudio sends e-mail through an external mail server that. This can be an in-house server set up by your IT person, or it could be a public service such as Hotmail or Gmail (for additional considerations on using public mai...
This article will explain how to split a claim when there are multiple service lines on a claim and insurance does not pay on all of the service lines and the unpaid service line(s) to be rebilled. Example Claim * In Remittance Posting, pull up ...
AUTHOR: Cari Callan Follow the process below to view cancelled appointments in the Appointment Scheduler: * Open the Appointment Scheduler from within PracticeStudio (i.e. App Button -> Front Desk -> Appointment Scheduling) * Right click on any...
1. Go to the Application button and choose Provider and the Provider Registration. 2. Add a provider 3. Enter demographic information on the first page and then click on "provider numbers" at the top. 4. Enter the Treating NPI and then click s...
These steps will outline how to find a batch of submitted claims to review or resubmit. * Go to Claims Management * Go to Claims History * Go to Load Batch 4. Each batch is time and date stamped, indicates the submission method (837 or CMS15...
To find claims for a specific patient * Go to Claims Management * Go to Claims History * Select Load Claims * Enter the date range for the claims search. Note: This date is not the date of service but the claim date so be sure to have a date ...
To re-submit claims: * First go to Claims History/Actions/Load Batch * Choose the batch you want to open. * The claims will appear on the Claims History Grid. * Choose the claim or claims you wish to deal with. You may want to edit the claim b...
* If the software says the provider is in READ-ONLY mode, either the credit card on file with MicroFour, Inc. has been declined for payment, or there is an error such as an expired card. Go into PracticeStudio and click on the blue "Application Button"...
Why am I getting Insufficient Permissions for Auto-Recovery? Auto-Recovery is a feature added to Versions 11.0.0.* and higher. While charting, if something occurs causing PracticeStudio to crash your Patient Record is automatically saved providing a...
AUTHOR: Ed Moffatt Occasionally a user will get locked out of PracticeStudio (the User Password won't allow access to PS). This is typically because an incorrect password was entered numerous (by default 3) times with your username. * WHY DOES T...
This article will address some common issues for inaccurate ledger balances. THE PATIENT STILL HAS A PATIENT BALANCE EVEN THOUGH ALL SERVICE LINES HAVE BEEN PAID BY INSURANCE AND/OR THE PATIENT. * The running balance is $0.00 but the balance in ...
AUTHOR: Cari Callan In certain situations, payments within transaction posting will not have the option to be applied to charges, such as the screenshot below: This indicates that the patient is set up as a BALANCE FORWARD patient rather than an ...
One issue we get from time to time involves users calling and reporting that all their appointments are missing from a particular day or a particular appointment book resource. What typically has happened in these cases is that the user accidentally se...
AUTHOR: Cari Callan Issue: A transaction (charge, payment, write-off, etc) has been posted but it is not showing on the ledger or the End of Day report. Solution: * Go to the Patient Ledger * Click on the Filter * Click on All Dates * T...
AUTHOR: Ed Moffatt We have received a number of recent reports of the Reminder and Recall e-mails from within Appointment Scheduler not being sent out consistently. Upon research, the source of the issue in these cases is typically related to using ...
Help Desk Software by Kayako Fusion