Knowledgebase
How do I correct a "Server Communication Error"?
Posted by Dustin Taylor on 13 May 2013 04:10 PM

Author: Kelly Wornell

When the PracticeStudio client is unable to find the server, an error such as the below will occur when attempting to launch PracticeStudio.  3 possible solutions to this error are listed below to provide a quick resolution to such an occurrence.

Note: If your PracticeStudio will not launch after following the solutions outlined below, or if you have any additional concerns, please don't hesitate to contact us by placing a ticket on the helpdesk and marking the priority as "Down (Unable to Access Software)". 

 Splash Screen
Server Communication Error

 

From the server machine, double click the PracticeStudio Server Console icon (screenshot) on your desktop or start menu.  It will most likely look like the image below.  The red next to the Server Network Status: indicates that the PracticeStudio service is not working properly.

Console error

 

Solution 1 - Restart PracticeStudio Server Service

  1. Go to Service Control
    Service Control

  2. Select Start (or, if the "Start" option is not enabled, select "Stop", wait 10-15 seconds, then select "Start")
    Start

  3. If starting the service was all that is required, the "Server Network Status" on the Server Status page should change to a green Up (Accepting Connections) after 5-10 seconds.
    Start 

 

Solution 2 - Restart Server Services using Batch File

  1. Download the PSRestart_Simple.bat file that is attached to this article, and save it to your server desktop.  This is a general batch file and will work on approximately 75% of machines due to occasional differences in naming conventions for SQL and PracticeStudio.

  2. Double click on the PSRestart_Simple.bat file on your desktop to run it. It should open a command prompt that will run for about 70 seconds, then disappear.

  3. Open the PracticeStudio Server Console as described in solution 1.  If the batch file was successful, the server status should read Up (Accepting Connections) in green.

 

Solution 3 - Restart Server Services using advanced Batch file
Note: This is a more advanced solution that requires some knowledge of you PracticeStudio installation particulars.  

  1. Download the PSRestart_Advanced.bat file that is attached to this article, and save it to your server desktop.  This is a general batch file and will work on approximately 75% of machines due to occasional differences in naming conventions for SQL and PracticeStudio.

  2. Right-click on the PSRestart_Advanced.bat file and select "Edit". 
    Advanced batch file
  3. Modify the Execution Parameters at the top of this file to match the SQL and PracticeStudio instance names of your PracticeStudio installation.  
    • SQL - In most cases, "Free" SQL will be named "MSSQL$SQLEXPRESS", and "Paid" SQL will be named "MSSQLSERVER".  You can determine the exact instance name for SQL by looking at the service information within services.msc.

    • PracticeStudio - In almost all cases, your PracticeStudio instance will be "PracticeStudio_Default".  This is only ever modified when you have a multiple PracticeStudio instances configured on the same computer, where any secondary instances will instead be named "PracticeStudio_<Name of Instance Supplied at Installation Time>".
  4. Open the PracticeStudio Server Console as described in solution 1.  If the batch file was successful, the server status should read Up (Accepting Connections) in green.

If you are still unable to open PracticeStudio after following the above solutions, or are not comfortable in attempting the more advanced solutions above, please add a ticket to our helpdesk at http://support.practicestudio.net and mark the priority as Down (Unable to Access Software).



Attachments 
 
 psrestart_simple.bat (1.40 KB)
 psrestart_advanced.bat (3.92 KB)
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