RSS Feed
Latest Updates
Jul
9
Live Chat Beta
Posted by Dustin Taylor on 09 July 2013 01:15 PM

Live Chat Header image

Live Chat support is an extra service we are evaluating to provide quicker support interactions and much shorter, potentially nonexistent, wait times. Live chat will be offered to our active clients at no additional cost, and our standard telephone support will continue to be available as well.

The demand for Live Chat will be gauged over the coming weeks to determine long term plans.
Please do try this new service and let us know what you think!

By clicking the “Live Chat” icon from the support website, you will be able to initiate a chat session with the next available Live Chat technician. Technicians will be able to dial into your system with you and walk through a question or problem on the chat line just as they are able to do through standard telephone support.

Step 1. Log in to the online helpdesk at http://support.practicestudio.net
Helpdesk login

Step 2. Click "Live Chat Icon"
Live Chat Icon Image

Step 3. Initiate chat with initial information.

Online Chat screen 2

Chat Session Example

Online Chat Screen 3

Live Chat technicians will be able to answer questions and assist in minor to intermediate level issues. If an issue proves too complex to effectively handle through a chat session, it will be elevated into a standard telephone support ticket.

The “Live Chat” icon on the support website will update to show the current availability of Live Chat technicians.

Chat Icon Examples

icon examples

The chat line will be fully staffed during normal operating hours for the duration of the Live Chat Beta. Mon-Fri, 8:00 AM – 5:00 PM CST

Don’t wait for a callback, Chat Now!


Read more »



May
2
MailMyStatements Integration
Posted by Dustin Taylor on 02 May 2013 11:48 AM

MailMyStatements Information

Labor and resource costs associated with printing, folding, insertion, and mailing statements are considerable. MailMyStatements is a competitively priced alternative that takes the hassle out of the monthly statement process.

Just upload your statements directly out of PracticeStudio and MailMyStatements does the rest. Manage uploaded statements and receive upload and mail-out verification email reports.

Key Benefits using MailMyStatements

MailMyStatements provides you with powerful administrative tools to improve patient collections, speed recovery of amounts owed, and reduce patient billing costs. This user-friendly service streamlines processes vital to your revenue stream and helps:

  • Improve collections
  • Accelerate cash flow
  • Reduce patient billing expense
  • Improve workflow
  • Create free time to focus on more important tasks
Download More Information

or call one of our sales representatives at 1-800-235-1856


Read more »




Help Desk Software by Kayako Fusion